Disconnection Requests
If you need to disconnect or remove your gas meter only, please apply directly through your Gas Retailer.
This application is not to be used for meters that are M18AL or above. Please contact the relevant gas retailer to apply for these meters to be disconnected and removed on the customer’s behalf.
Safety Warning
Property demolition must not begin until ATCO has confirmed to the Customer that all gas services have been disconnected and all gas meters removed. All due care and skill must be taken when conducting demolition at the Property, including to carry out any necessary investigations, to ensure no damage is sustained to ATCO’s infrastructure at the Property.
Application Processing Time
Applications are processed within three business days of your Retailer (if applicable) submitting their service request and providing all conditions* have been met.
Disconnection and removal of gas service Request Form
The Disconnection and Removal of Gas Service Form can be accessed below.
Fees
The service fee for ATCO to disconnect a gas service is $1,139.80 (incl GST). If ATCO is required to remove a gas meter at the customer’s request, ATCO will charge the customer’s gas retailer an additional deregistration fee which may be passed on to the customer.
IMPORTANT NOTE: All disconnection and removal of gas service jobs will need to be pre-paid with successful payment occurring before any work commences. Payment can be made via the online form, with credit/debit cards issued by Visa or MasterCard and is securely processed by Westpac Banking Corporation. If you would like to discuss this change with an ATCO representative, or need further clarity on the change, please contact ATCO on 13 13 56.
Contact details
For help with this form or for any enquiries please contact 13 13 56 between 7.00AM and 6.00PM, Monday - Friday or email fax_demo@atco.com
Frequently asked questions
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Application processing times
How long following submission of my application will the works be completed?
Your application will be processed within three business days of your Retailer (if applicable) submitting their service request and providing all conditions* have been met.
Works will commence within 10 business days following application being processed.
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Is my property connected?
How do I know if there is gas running to my property?
Please submit an enquiry to fax_demo@atco.com and confirmation will be provided by ATCO.
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Confirmation of works for councils
My local Council has requested a notice confirming completion of disconnection works. Who will provide this?
On completion of works, ATCO will provide a notice of completion to the email address provided on your application.
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Application for disconnection of M18AL+ meter
How do I submit an application for disconnection of an M18AL+ meter?
This should be submitted via your Retailer. If you have any enquiries please send to eservices@atco.com
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No gas retailer account?
What should I do if I haven’t got an active account with a Retailer?
Please submit an enquiry to fax_demo@atco.com and advice on how to proceed will be provided by ATCO.
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Payment
When is payment for the work incurred?
All disconnection and removal of gas service jobs will need to be pre-paid with successful payment occurring before any work commences.
Privacy
ATCO collects this information for the purpose of providing our services to you. We may provide the information to our related entities and to third parties including local government, government authorities and other service providers. For more information on how ATCO collects, uses, holds and discloses your personal information, see our privacy policy.