Connecting to the Network
ATCO operate and maintain WA’s largest natural gas distribution network and deliver a cost effective, sustainable energy choice to more than 780,000 home and businesses in Perth, Kalgoorlie, Geraldton and the south-west.
So what are you waiting for? Enjoy the benefits and connect today.
You can be connected to our gas network in just a few easy steps. Whether you’re in an established home or building a new one, it’s easier than ever to get connected. Simply follow our step by step guide, below:
Established Homes
Contact a gas retailer to open an account
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AGL
Contact AGL on 13 38 35
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Alinta Energy
Contact Alinta Energy on 13 13 58
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Kleenheat Gas
Contact Kleenheat on 13 21 80
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Origin Energy
Contact Origin on 13 24 61
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Simply Energy
Contact Simply Energy on 1800 005 114
Or
Contact a local gasfitter to get started. Find a licensed gasfitter on the Master Plumbers & Gasfitters Association website.
Then, one of our friendly Gas Distribution personnel will come out to your home to finish the connection for you.
Important information for gas fitters
The Building and Energy department of the State Government of WA is in the process of informing gas fitters about the transitional arrangements to phase out the use of paper compliance notices for gasfitting work carried out in Western Australia.
Feedback from industry shows a high level of satisfaction with eNotice from the vast majority of practitioners and stakeholders. The adoption of eNotice by industry has been excellent and the current percentage of electronic lodgements has reached approximately 90% for gas Notices of Completion.
As of 1 October 2019, Notices of Completion must be lodged electronically.
Notices of Intent are not supported by eNotice and will remain in paper form indefinitely.
ATCO will not be able to accept Notices of Completion in paper form beyond the transition date where they have been certified prior to this date.
New Homes
- Speak to your builder about connecting to natural gas.
- Your builder will work directly with your chosen gas retailer to organise the connection.
- Your connection will be completed as part of your ‘pre-start’ process.
Note: Since mid-2020, Western Australia has seen unprecedented growth in land sales and, the residential building sector thanks mainly to both Federal and Local State Governments offering eligible customers, economic stimulus incentives and funding packages.
This positive growth has resulted in ATCO Gas Australia experiencing an increase in the number of “Requests for Gas” (RFG) being received significantly earlier in the construction phase. Approximately 70% of RFG’s received are going “On Hold” mainly due to the house not being at the construction stage when attending site to complete the installation. The current KPI for completion of a connection to a “New premise” after a job comes “Off hold” is five (5) business days. However, the process distortion being experienced is invalidating the KPI and, is leading to inefficient work practices.
To mitigate this market distortion the ATCO Gas Australia KPI for and RFG to a ‘New Premise’ coming ‘Off Hold’ has changed from five (5) business days to fifteen (15) business days. Connection to an ‘Established’ premise will remain at five (5) business days.
We will make sure your natural gas connection is complete and ready to use when you move in.
Natural gas is safe, affordable and reliable
Learn more about the benefits of natural gas.